EN
Below is where, how long, and at what cost we deliver your order.
1. WHERE WE DELIVER
We deliver within Lithuania and to other countries through our courier partners — DPD, Omniva and Venipak.
2. DELIVERY COST
The delivery fee depends on the delivery method and shipping company you choose, and the exact cost is shown at checkout. Delivery is free on orders from €70.
3. DELIVERY TIME
For goods in stock, once your order is confirmed, delivery usually takes:
a) within Lithuania — about 7 business days;
b) to other countries — about 10–15 business days.
If an item is not in stock, we will let you know the expected delivery time. We make every effort to deliver as quickly as possible, but cannot guarantee these times in all cases. Please note that holidays and weekends in Lithuania and Europe may cause short delays (1–2 business days).
4. PARCEL LOCKERS AND COLLECTION
If you choose a parcel locker, the courier sends you the collection codes by SMS and/or email. Please collect your parcel within the period stated in that message. If it is not collected in time, we cancel the order and refund you within 14 calendar days.
5. RECEIVING YOUR PARCEL
When your parcel is delivered, please check it. If you notice the goods are wrong, short, or of poor quality, note this with the courier and contact us at info@fuudo.eu straight away — you may also refuse to accept the parcel. If only the packaging is damaged (but the contents are fine), please note the packaging damage with the courier.
6. IF YOUR PARCEL DOESN'T ARRIVE
If your parcel is not delivered on the planned delivery day, please let us know promptly — no later than the day after the planned delivery day — at info@fuudo.eu.
7. CONTACT
a) by email: info@fuudo.eu.